Student information not found after entering a serial number? ATSSA may not have received the student’s information from the instructor. If it has been more than two weeks since the student received training, the student should contact the instructor and encourage them to submit the necessary information. The student should also reach out to ATSSA with the instructor’s name for additional support.
Serial number not matching the number on the student’s card? Contact ATSSA at firstname.lastname@example.org or 877-642-4637.
To report a possible fraudulent card, please contact ATSSA immediately.