How to Order / FAQs

How To Order

You can place an order for products three different ways:

  1. Complete the online ordering process by selecting a product category on the left and proceeding to the online checkout.
  2. Print out the downloadable order form, fill it out and fax it back with a credit card number, or mail to ATSSA with your credit card information.
    Please fax to 540-368-1717 or mail to:

    American Traffic Safety Services Association (ATSSA)
    Attn: Products
    15 Riverside Parkway, Suite 100
    Fredericksburg, VA 22406-1077
  3. Call ATSSA Toll-Free at 800-272-8772 and speak to a customer service representative.

Payment Information

All orders for products must be prepaid. ATSSA accepts purchase orders over $50.00 from public agencies only. A copy of the signed, purchase order must accompany the order.

ATSSA accepts Visa, Mastercard, American Express and personal or company checks.

If you have questions on ordering products, please refer to the Frequently Asked Questions below before calling ATSSA.


Frequently Asked Questions (FAQs)

Can I use electronic mail to place an order?
Yes, you can send your order via email. Be sure to include your name and all shipping information as well as payment method and the exact product you are ordering. You can email

Can I use a purchase order?
ATSSA accepts signed and dated purchase orders from government agencies only. ATSSA will not accept purchase orders from any private company.

Do government agencies receive a discount?
Government agencies are able to purchase ATSSA products at the "member" rate regardless of membership status.

How are orders shipped?
All orders are shipped regular ground United Parcel Service (UPS) unless otherwise requested.

Can I get my order overnight?
Yes, ATSSA can ship overnight orders for an additional fee. We can also ship your order so that it arrives in either 2 days or 3 days. Additional fees apply.

Are other delivery methods available?
Yes, ATSSA can ship UPS or Federal Express (FedEx).

How long does it take to receive my order?
ATSSA generally ships within 2-3 days of receipt of your order. We are located in Virginia. Depending on where in the country the package is being shipped, it could take up to 7 days.

Do you accept international orders?
Yes, ATSSA accepts international orders. All international orders must be paid using U.S. funds and there will be additional shipping charges outside the contiguous 48 states.

Can I be billed for my order?
All orders must be prepaid, except for government agencies using a purchase order for orders over $50.00. ATSSA does not do any invoicing.

What credit cards does ATSSA accept?
ATSSA accepts Visa, Mastercard, and American Express.

Who can I talk to about contents of specific manuals?
Any of the customer service representatives at ATSSA can help you with questions on manual specifics.

Where do I send my order form and check?
American Traffic Safety Services Association (ATSSA)
Attn: Products
15 Riverside Parkway, Suite 100
Fredericksburg, VA 22406-1077

Who do I call about the delivery status of my order?
Any of ATSSA's customer service representatives can help you with the delivery status of your order.

Can I use electronic mail if I have questions?
Yes, you can always use email to get answers to your questions. Use for questions.


  • The American Traffic Safety Services Association
  • 15 Riverside Parkway, Suite 100
  • Fredericksburg, Virginia 22406-1077
  • Telephone: (800) 272-8772



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